Terms & Conditions

These terms and conditions (“Terms”) govern the provision of services by MAD Movers Coventry Ltd (Company No: 17095441), trading as MAD Movers (“we”, “us”, “our”), and your use of our website at mad-movers.co.uk.

Our registered address is 320 Ansty Road, Coventry, CV2 3FB. We are a registered waste carrier with the Environment Agency (Registration: CBDU628963).

By booking our services or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

We provide the following services across the Midlands region:

• House clearance and property clearance
• Office and commercial clearance
• Garden clearance and green waste removal
• Waste removal and rubbish collection
• End of tenancy clearance
• Bereavement clearance
• Man and van services, removals, and logistics

All waste handling is carried out in accordance with applicable environmental legislation, and we operate under our Environment Agency waste carrier licence at all times.

• All quotations are provided free of charge and without obligation
• Quotations are based on the information you provide and, where applicable, a visual assessment of the work required. If the actual volume or nature of the work differs significantly from the description provided, we reserve the right to adjust the price accordingly — you will be informed before any additional charges are applied
• Quotations are valid for 14 days from the date of issue unless otherwise stated
• A booking is confirmed once you accept our quotation and we confirm the date and time. Confirmation may be provided verbally, by text message, email, or WhatsApp
• We will make every effort to attend at the agreed date and time. In the unlikely event that we need to reschedule, we will contact you as soon as possible to arrange an alternative

• All prices are quoted in GBP and include the cost of labour, transport, and lawful disposal or recycling of waste
• Payment is due upon completion of the service unless alternative arrangements have been agreed in advance
• We accept payment by cash, bank transfer, and major debit/credit cards
• For larger jobs, we may require a deposit at the time of booking. The deposit amount will be communicated to you at the time of quotation
• If payment is not received within 7 days of the invoice date, we reserve the right to charge interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

• You may cancel or reschedule a booking free of charge by giving at least 24 hours’ notice before the scheduled appointment
• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee to cover costs already incurred, including fuel and scheduling
• If you are not present at the agreed location and time, and have not contacted us to reschedule, a failed attendance charge may apply
• We reserve the right to cancel a booking at any time if circumstances beyond our control prevent us from carrying out the work safely. In such cases, any deposit paid will be refunded in full

• You must ensure that safe and adequate access is provided to the property and items to be collected. This includes clear pathways, unlocked gates, and adequate parking nearby
• You are responsible for ensuring that you have the legal right and authority to dispose of the items being cleared. We will not knowingly remove items that are subject to a dispute, court order, or third-party claim
• Any items identified for removal should be clearly indicated. We accept no responsibility for items removed in error where they were not clearly separated from items to be collected
• Please inform us in advance of any hazardous materials, asbestos, chemicals, or other substances that may pose a health and safety risk. We reserve the right to refuse the collection of hazardous waste
• If access issues, parking restrictions, or other unforeseen circumstances cause delays or additional work, supplementary charges may apply. We will discuss these with you before proceeding

• We are a registered upper-tier waste carrier with the Environment Agency (Registration: CBDU628963) and comply with all relevant waste management legislation
• All waste is handled in accordance with the waste hierarchy: prevention, reuse, recycling, recovery, and disposal as a last resort
• Where possible, usable items will be donated to charity or recycled. We will never fly-tip or dispose of waste illegally
• Waste transfer notes will be provided on request for all waste that we collect and transport
• Certain types of waste (including asbestos, clinical waste, and certain chemicals) fall outside the scope of our licence. We will advise you if specialist disposal is required

• We carry public liability insurance and will take all reasonable care when carrying out our services
• In the unlikely event that damage occurs to your property as a direct result of our negligence, we will work with you to resolve the matter promptly. Any claims must be reported to us in writing within 48 hours of the service being carried out, along with photographic evidence where possible
• We are not liable for damage caused by pre-existing structural defects, hidden obstacles, or conditions that were not disclosed to us prior to the work commencing
• Our liability shall not exceed the total value of the service provided
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law

Please ensure that any items of value, sentimental importance, or personal documents are removed from the clearance area before our team arrives. Once items have been collected and removed from the property, we may not be able to retrieve them.

If we discover items that appear to be of significant value during a clearance (such as jewellery, cash, or important documents), we will make every reasonable effort to bring them to your attention before disposal.

We take all complaints seriously and aim to resolve any issues quickly and fairly. If you are unhappy with any aspect of our service:

1. Contact us by phone, email, or WhatsApp as soon as possible with details of the issue
2. We will acknowledge your complaint within 2 working days
3. We will investigate and aim to provide a resolution within 10 working days

Our contact details are provided in Section 14 below.

• All content on this website, including text, images, logos, and design, is the property of MAD Movers Coventry Ltd and is protected by copyright. You may not reproduce, distribute, or use any content without our written permission
• We make every effort to ensure the information on our website is accurate and up to date, but we do not guarantee its completeness or accuracy. Prices, service descriptions, and availability are subject to change without notice
• Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites

We shall not be held liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, industrial action, or public health emergencies. In such circumstances, we will contact you to arrange an alternative date at no additional cost.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us: